This is a translation. The Vietnamese text at /phap-ly/thong-tin-doanh-nghiep prevails, except where the law requires the version more favourable to a consumer.
The business
XNK24 (the xnk24.com website and the XNK24 Pro application) is owned and operated by the following company:
- Business name: CÔNG TY TNHH GIẢI PHÁP VIETFLOW
- English name: VIETFLOW SOLUTION COMPANY LIMITED
- Short name: VIETFLOW SOLUTION LTD
- Enterprise code (tax code): 0111623049
- First registered: 04/09/2026, at the Business Registration and Enterprise Finance Division (Phòng Đăng ký kinh doanh và Tài chính doanh nghiệp), Department of Finance of Hanoi City (Sở Tài chính Thành phố Hà Nội)
- Registered office: 6th Floor, Viet A Building (Tòa nhà Việt Á), 9 Duy Tan Street, Cau Giay Ward, Hanoi City, Vietnam
- Legal representative: Mr. Trần Gia Khánh – Director
Products
- The xnk24.com website: blog, Hỏi đáp (Q&A community), account and payments, application download.
- XNK24 Pro: an AI assistant for import-export and logistics, installed on Windows and macOS computers, with the AI model running on your own machine.
Contact
- Telephone: 0941 221 183
- Email (general enquiries, support, complaints, privacy and security): cto@xnk24.com
- In-app support: the Support section in XNK24 Pro
- Postal address: 6th Floor, Viet A Building, 9 Duy Tan Street, Cau Giay Ward, Hanoi City
Response and complaint-resolution times are set out in Chapter X of the Terms of use.
Payment receiving account
XNK24 accepts payment only by bank transfer to a single account:
- Bank: MB Bank (Military Commercial Joint Stock Bank – Ngân hàng TMCP Quân đội)
- Account number: 9671168888
- Account holder: VIETFLOW SOLUTION CO LTD
- Transfer content: the payment code specific to your account, shown on the Account page
XNK24 never asks you to transfer money to any other account. Payment details are set out in Payment, renewal, refund and trial policy.
Legal documents
| Document | Main content |
|---|---|
| Terms of use | The contract for using the Service, the XNK24 Pro licence, rights and obligations, dispute resolution |
| Privacy policy and personal data processing notice | Personal data collected, purposes, retention periods, your rights |
| Payment, renewal, refund and trial policy | Pricing, payment, renewal, trial, termination and refunds |
| Professional disclaimer | Professional limits of AI Output, HS codes, legal texts, freight rates, statistics |
| Acceptable use policy | Prohibited conduct, handling of violations, reporting violations |
| Community rules | Posting rules on Hỏi đáp and the content removal procedure |
| Security and vulnerability reporting | Security measures and how to report a vulnerability |
| Third-party licences | Open-source components and third-party AI models |
| Company information | This page |
The current versions of the documents above are available at xnk24.com/en/phap-ly. Earlier versions are sent to you on request via cto@xnk24.com.
E-commerce website notification
The procedure to notify the e-commerce website as required by regulations is in progress.